Shipping policy
This Shipping Policy applies to orders placed through windsorstoreax.shop for delivery to Australia.
Our goal is to provide customers with clear information concerning processing, shipping costs, estimated delivery times, tracking, delays, address changes, and delivery problems.
For shipping assistance, contact:
Email: info@windsorstoreax.shop
1. Free Standard Shipping
All orders receive free standard shipping.
There is no minimum order value required to qualify for our standard free delivery unless a different condition is expressly displayed before checkout for a specific exceptional service.
For ordinary orders covered by this Shipping Policy:
Standard Shipping Cost: FREE
We believe customers should be able to understand the total cost of an order before completing checkout.
2. Estimated Delivery Time
Our estimated standard delivery timeframe is:
15–20 days from order confirmation.
This estimated 15–20 day period includes ordinary order processing and standard transportation time under normal conditions.
Customers should use this timeframe when deciding whether an order is suitable for a particular event, occasion, holiday, or deadline.
Where a customer requires a product by an immovable date, we recommend allowing additional time because estimated delivery dates can be affected by circumstances outside normal operations.
3. Order Processing
After an order is submitted, it may undergo:
- payment verification;
- fraud-prevention checks;
- inventory confirmation;
- order preparation;
- packaging;
- fulfilment processing; and
- carrier handover.
Customers may receive an order confirmation by email after successfully placing an order.
A shipping or fulfilment confirmation may be sent when tracking information becomes available.
4. Delivery Estimates
The 15–20 day delivery timeframe is an estimate based on normal operating conditions.
Actual delivery may occasionally be affected by:
- severe weather;
- natural disasters;
- carrier network congestion;
- transport interruptions;
- peak shopping periods;
- public holidays;
- customs or border processes where relevant;
- regional delivery limitations;
- remote-area delivery requirements;
- incorrect delivery information;
- security checks; or
- other events outside reasonable control.
Where a delay gives a customer rights under applicable Australian law, those rights remain unaffected.
Shopify's consumer-protection guidance requires merchants to make fulfilment and delivery information clear before customers complete purchases.
5. Delivery Locations
This Shipping Policy specifically describes orders being delivered to eligible addresses within Australia.
Delivery availability for a particular postcode or destination is determined through the checkout process.
Certain remote, restricted, or inaccessible locations may not be supported by particular carriers.
If we discover that we cannot reasonably deliver to the address supplied, we will contact the customer and provide an appropriate resolution.
6. Delivery Address
Customers are responsible for entering a complete and accurate delivery address.
Before submitting an order, customers should verify:
- recipient name;
- street address;
- apartment, unit, or suite number;
- suburb;
- state or territory;
- postcode;
- telephone number where requested; and
- email address.
Incorrect or incomplete information can cause delays or failed delivery.
7. Address Changes
If you notice an address error after placing an order, contact us immediately at:
Please include the order number and corrected delivery information.
We will make reasonable efforts to update the address before fulfilment is completed.
However, once an order has been processed, transferred to a fulfilment centre, or handed to a carrier, we may no longer be able to change the delivery address.
8. Tracking
Where tracking is available, customers may receive tracking information after dispatch.
Tracking information can sometimes require additional time to become active after a shipping label is created or a parcel enters a carrier network.
Customers should allow reasonable time for carrier systems to update.
9. Multiple Shipments
An order containing multiple products may occasionally be divided into more than one shipment.
This can happen because:
- products are stored at different fulfilment locations;
- products become ready for dispatch at different times;
- different shipping services are used; or
- operational considerations make separate delivery more efficient.
When an order is divided into multiple shipments, parcels may arrive on different days.
No additional standard shipping charge will be imposed merely because we divide an eligible order into multiple shipments.
10. Delivery Attempts
Carrier delivery procedures vary.
Depending on the location and carrier, a parcel may:
- be delivered directly to the recipient;
- be left in an authorised or reasonably safe location;
- be delivered to a parcel collection point;
- be taken to a post office or depot;
- require another delivery attempt; or
- require collection.
Customers should follow the carrier's tracking and collection instructions where applicable.
11. Safe Delivery Locations
Customers should use a delivery address where parcels can be received securely.
If the customer provides delivery instructions authorising a parcel to be left unattended, those instructions may affect how the carrier completes delivery.
Nothing in this section excludes responsibility that cannot lawfully be excluded.
12. Delayed Orders
If an order has not arrived within the normal estimated delivery period, customers may contact:
Please provide your order number.
We may review:
- fulfilment status;
- tracking information;
- carrier information;
- delivery scans; and
- other available information.
Where appropriate, we may initiate an investigation with the relevant fulfilment or delivery provider.
13. Lost Parcels
If tracking indicates that a parcel appears to be lost or if there has been no meaningful tracking activity for an unreasonable period, contact us.
We will review the circumstances and, where appropriate, work with the carrier or fulfilment provider to investigate.
If the parcel is confirmed lost before valid delivery, we will provide an appropriate remedy consistent with applicable law and the circumstances of the order.
14. Tracking Shows Delivered but Parcel Cannot Be Found
If tracking indicates that a parcel has been delivered but you cannot locate it, we recommend promptly:
- checking the delivery address on the order;
- checking around entrances and safe-drop locations;
- asking other household members;
- checking with building reception or management where applicable;
- checking whether a delivery notice was left; and
- reviewing carrier tracking information.
If the parcel remains missing, contact:
We will provide reasonable assistance and may ask the carrier to investigate.
15. Damaged Parcels
If a parcel arrives visibly damaged, photograph the external packaging and the product where reasonably possible.
Contact:
Please provide:
- your order number;
- photographs of the packaging;
- photographs of the product;
- photographs of any damage; and
- a short description of the issue.
We will assess the matter under our Return and Refund Policy and applicable Australian consumer law.
16. Incorrect Items
If the product delivered is not the product ordered, contact us promptly.
Do not dispose of the item unless instructed to do so.
We may request photographs or other reasonable information to verify the issue and arrange an appropriate resolution.
17. Undeliverable Orders
A parcel may be returned to the sender or fulfilment facility if:
- the address is incomplete;
- the postcode is incorrect;
- the recipient cannot be identified;
- delivery is repeatedly unsuccessful;
- the parcel is not collected;
- the customer refuses delivery; or
- the carrier cannot access the location.
If a parcel is returned as undeliverable, contact us so that we can review available options.
18. Refused Delivery
Customers should not refuse delivery as a method of initiating an ordinary return unless instructed by windsorstoreax.shop.
Refusing delivery may cause the parcel to travel through a carrier's return network without the normal return documentation and may delay identification of the parcel.
Customers seeking a voluntary return should follow our Return and Refund Policy.
19. Order Cancellation Before Dispatch
If you need to cancel an order, contact:
We will attempt to process the cancellation if fulfilment has not progressed too far.
Cancellation is not guaranteed once processing or dispatch has begun.
If cancellation is no longer possible, customers may follow the applicable return process after delivery.
20. Peak Periods
During unusually busy periods, including major promotional events, public holidays, and seasonal shopping peaks, fulfilment or carrier networks may experience additional volume.
We will make reasonable efforts to maintain the stated delivery estimate and to communicate significant known disruptions where practical.
21. Force Majeure and Major Disruptions
Delivery may occasionally be affected by circumstances outside reasonable control, such as:
- natural disasters;
- flooding;
- bushfires;
- severe storms;
- public emergencies;
- transport shutdowns;
- major carrier disruption;
- industrial action;
- government restrictions;
- widespread infrastructure outages; or
- other extraordinary events.
We will make reasonable efforts to minimise the impact of such events.
This provision does not remove any customer right or remedy that applicable law provides.
22. Australian Consumer Law
Nothing in this Shipping Policy excludes or restricts rights customers may have under the Australian Consumer Law.
Where windsorstoreax.shop has agreed to supply goods and applicable consumer law provides a remedy because of a failure to comply with a statutory obligation or guarantee, this Shipping Policy does not override that remedy.
23. Returns After Delivery
Shipping an order to a customer and returning an order are separate processes.
Customers seeking to return a delivered product should follow our Return and Refund Policy and obtain return instructions before sending the product.
Do not return products to an address found on the original shipping label unless we specifically confirm that it is the authorised return address.
24. Free Shipping and Refunds
Because eligible Australian orders receive free standard shipping, customers are not charged an ordinary standard outbound shipping fee under this policy.
For voluntary change-of-mind returns, the customer may be responsible for return postage as explained in our Return and Refund Policy.
Where a return arises because goods do not comply with applicable consumer guarantees, return transportation costs will be handled as required by Australian law.
25. Customer Responsibility
Customers should:
- provide accurate delivery information;
- monitor tracking where available;
- ensure reasonable access to the delivery location;
- collect parcels when required;
- contact us promptly about delivery problems; and
- provide reasonable information necessary to investigate a shipping issue.
26. Changes to This Shipping Policy
We may update this Shipping Policy to reflect reasonable changes to delivery partners, fulfilment methods, store operations, or legal requirements.
Changes will be published through windsorstoreax.shop.
Changes will not be used retrospectively to remove rights already attached to an existing order where doing so would be unlawful.
27. Shipping Contact
For order tracking, delivery delays, address corrections, lost parcel enquiries, damaged deliveries, or other shipping questions, contact:
windsorstoreax.shop
Email: info@windsorstoreax.shop
Shipping Summary
Shipping Method: Standard Shipping
Shipping Cost: FREE on all orders
Estimated Delivery Time: 15–20 days from order confirmation
Customer Service: info@windsorstoreax.shop
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