Terms of service

These Terms of Service govern access to and use of windsorstoreax.shop, including purchases made through our online store.

Throughout these Terms, the expressions “windsorstoreax.shop,” “we,” “us,” and “our” refer to the operator of the online store available under the windsorstoreax.shop name.

The expressions “you,” “your,” “customer,” and “user” refer to persons accessing the website or purchasing products through the store.

By accessing our website or placing an order, you agree to these Terms of Service to the extent permitted by applicable law.

If you do not agree with these Terms, you should not use the website or place an order.

For customer service:

Email: info@windsorstoreax.shop

1. Australian Consumer Rights

Nothing in these Terms of Service excludes, restricts, or modifies any consumer guarantee, right, remedy, condition, warranty, or liability that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

Where a provision of these Terms conflicts with a mandatory statutory right, the statutory right prevails to the extent of the inconsistency.

Consumer guarantees relating to goods include statutory guarantees concerning matters such as acceptable quality, fitness for applicable disclosed purposes, and correspondence with description.

2. Online Store Eligibility

By using windsorstoreax.shop, you represent that you have legal capacity to enter into transactions through the website.

If you are under 18 years of age, you should use the store only with the involvement and permission of a parent or legal guardian capable of accepting responsibility for the transaction.

You must not use our website for unlawful or fraudulent purposes.

3. Products and Availability

Products displayed through windsorstoreax.shop are subject to availability.

We may introduce, update, discontinue, or temporarily remove products for legitimate business reasons.

A product appearing on the website does not guarantee permanent stock availability.

If a product becomes unavailable after an order is submitted, we may contact the customer and provide an appropriate resolution, including a refund where required or appropriate.

4. Product Information

We make reasonable efforts to present useful and accurate product information.

Product images are intended to represent products as accurately as reasonably possible. However, colours and visual appearance can vary because of photography, lighting, screen settings, display technology, manufacturing variations, and other factors.

Customers should review product descriptions, dimensions, sizing, specifications, compatibility information, care instructions, and other available information before completing a purchase.

Nothing in this section excludes rights relating to goods that do not correspond with their description or otherwise fail to comply with applicable law.

5. Prices

Prices are displayed through windsorstoreax.shop and may change from time to time.

Unless otherwise stated, the price applicable to an order is the price displayed during checkout when the order is submitted.

Promotions and discount codes may be subject to eligibility criteria, expiry periods, product exclusions, minimum spending requirements, or other clearly disclosed conditions.

6. Pricing and Listing Errors

Occasionally a website may contain an obvious typographical, technical, pricing, inventory, or product-description error.

Where a genuine error occurs, we reserve the right to investigate and correct it in a fair and reasonable manner consistent with applicable law.

If an error materially affects an order, we may contact the customer with available options rather than silently substituting a materially different product or price.

7. Orders

Submitting an order is an offer to purchase the products listed in the order.

We may review an order before accepting or fulfilling it.

An order may be declined or cancelled where there is a legitimate reason, including:

• payment failure;
• suspected fraud;
• unauthorised payment activity;
• product unavailability;
• duplicate orders;
• obvious pricing errors;
• shipping restrictions;
• incorrect or incomplete delivery information that cannot be resolved; or
• unlawful activity.

Where payment has been collected for an order that we subsequently cancel, an appropriate refund will be issued.

8. Order Information

Customers must provide accurate information when placing an order.

This includes:

• name;
• email address;
• delivery address;
• billing information where required; and
• other checkout information reasonably necessary to process the purchase.

Customers should review all order information before completing checkout.

If information is incorrect after an order is placed, contact us immediately at:

info@windsorstoreax.shop

We will make reasonable efforts to assist, but changes cannot always be completed after fulfilment has begun.

9. Payment

Available payment methods are displayed during checkout.

Payment processing may involve Shopify and independent payment providers.

By submitting payment information, you represent that you are authorised to use the selected payment method.

We may use reasonable fraud-detection and transaction-verification processes to protect customers and the store.

10. Shipping

For eligible orders being delivered to Australia, all orders receive free standard shipping.

The estimated standard delivery timeframe is 15–20 days from order confirmation, including normal processing and transportation time.

Further details are available in our Shipping Policy.

Delivery times are estimates and may be affected by events outside reasonable control. Where delays create rights or remedies under applicable law, those rights remain unaffected.

11. Risk, Delivery and Receipt

Customers should provide a secure and accurate delivery location.

Delivery may be completed in accordance with the delivery method and carrier procedures applicable to the order.

Where tracking indicates delivery but a customer cannot locate the parcel, the customer should first check the delivery location and, where appropriate, household members, reception areas, safe-drop locations, neighbours, building management, or the relevant carrier.

Customers may contact windsorstoreax.shop for reasonable assistance.

Nothing in these Terms transfers responsibility in a manner inconsistent with applicable consumer law.

12. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy together with any applicable statutory rights.

Our voluntary return period does not replace Australian consumer guarantees.

Customers should review our Return and Refund Policy before making a return.

For assistance:

info@windsorstoreax.shop

13. Order Cancellations

Customers may request cancellation by contacting us as soon as possible.

A cancellation request is not guaranteed once processing or fulfilment has begun.

Where cancellation cannot be completed before dispatch, a customer may need to use the applicable return procedure after delivery.

Statutory cancellation rights, where applicable, are unaffected.

14. Promotions and Discount Codes

Promotions may be offered from time to time.

Unless otherwise stated:

• promotional offers cannot be exchanged for cash;
• discount codes must be used during the applicable promotional period;
• discounts may apply only to qualifying products;
• one or more offers may not be combinable; and
• promotional availability may be limited.

We may correct misuse, technical errors, fraud, or unauthorised manipulation of promotional systems where permitted by law.

15. Accounts

Certain features may allow customers to create an account.

Customers are responsible for maintaining the confidentiality of account login credentials.

You must notify us if you reasonably believe your account has been compromised.

We may restrict or suspend account access where reasonably necessary to protect the customer, our systems, or other users from suspected fraud, security threats, or misuse.

16. Acceptable Use

You must not use windsorstoreax.shop to:

• violate applicable law;
• commit fraud;
• impersonate another person;
• submit false payment information;
• interfere with website security;
• introduce malicious code;
• scrape or harvest information unlawfully;
• circumvent technical protections;
• attempt unauthorised access to systems;
• harass other persons;
• infringe intellectual property rights; or
• interfere materially with the operation of our store.

17. Intellectual Property

Unless otherwise indicated, website content associated with windsorstoreax.shop, including original text, page design, graphics, layouts, logos, branding, and other original materials, may be protected by copyright, trade mark, and other intellectual property laws.

You may use the website for ordinary personal shopping purposes.

You may not reproduce, commercially exploit, republish, distribute, modify, or systematically copy protected website content without permission except where permitted by law.

18. Third-Party Intellectual Property

Product names, trade marks, logos, and other materials belonging to third parties remain the property of their respective owners.

Reference to third-party products or services does not transfer ownership of third-party intellectual property to windsorstoreax.shop.

19. Reviews and User Content

If our store allows customers to submit reviews, photographs, feedback, comments, or other content, the customer remains responsible for content submitted.

Users must not submit content that:

• is unlawful;
• is knowingly false or misleading;
• infringes another person's intellectual property;
• contains malicious code;
• discloses another person's private information without appropriate authority; or
• is threatening, abusive, or fraudulent.

Where you voluntarily submit content for publication through our store, you grant us a reasonable, non-exclusive permission to host, display, reproduce, and use that content for purposes associated with operating and promoting the store, subject to applicable law.

20. Third-Party Services

Our website may rely on or link to independent third-party services.

These may include:

• Shopify;
• payment gateways;
• shipping carriers;
• analytics services;
• marketing platforms;
• social networks; and
• other technology providers.

Third-party services may be governed by their own terms.

We are not responsible for independent third-party services to an extent greater than required by applicable law.

21. Third-Party Links

windsorstoreax.shop may contain links to external websites.

A link does not necessarily mean we endorse every statement, product, service, or practice of the linked site.

Customers should review third-party terms and privacy policies before dealing directly with external providers.

22. Privacy

Personal information is handled in accordance with our Privacy Policy and applicable law.

By using windsorstoreax.shop, you acknowledge that providing certain personal information may be necessary to process orders, provide customer support, arrange delivery, prevent fraud, and operate the store.

23. Website Availability

We aim to keep windsorstoreax.shop available and functioning, but uninterrupted availability cannot be guaranteed.

The website may occasionally be affected by:

• maintenance;
• server interruptions;
• network failures;
• cybersecurity incidents;
• third-party service outages;
• software updates;
• technical errors; or
• events outside reasonable control.

We may temporarily suspend access where reasonably necessary to maintain, repair, update, or secure the website.

24. Disclaimer

To the maximum extent permitted by law, information on windsorstoreax.shop is provided for general ecommerce and product-information purposes.

Nothing in these Terms excludes any guarantee or statutory obligation that cannot legally be excluded.

Where a statutory guarantee applies, the rights and remedies provided by law remain available.

25. Limitation of Liability

To the maximum extent permitted by applicable law, windsorstoreax.shop will not be liable for losses that are remote, unforeseeable, or not caused by our breach.

Nothing in this limitation:

• excludes liability that cannot legally be excluded;
• excludes applicable Australian consumer guarantees;
• limits a remedy that cannot legally be limited; or
• applies in a manner that would make the provision unlawful.

Any limitation in these Terms must be interpreted subject to mandatory Australian law.

26. Events Outside Reasonable Control

We will not be treated as having voluntarily guaranteed performance unaffected by events genuinely outside our reasonable control, such as severe weather, natural disasters, transport network disruption, government restrictions, major telecommunications failures, industrial disruption, or other extraordinary events.

Where such events affect an order, we will make reasonable efforts to communicate relevant information and provide an appropriate solution.

Nothing in this section limits rights that applicable law provides despite such circumstances.

27. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be interpreted or severed to the minimum extent necessary, and the remaining provisions will continue to operate to the extent permitted by law.

28. No Waiver

A failure or delay by windsorstoreax.shop in exercising a contractual right does not automatically waive that right.

Any waiver must be clear and apply only to the circumstances for which it is given.

29. Entire Agreement

These Terms of Service, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and other applicable policies displayed on our website, form the terms governing use of the store and relevant purchases, subject always to mandatory law.

30. Changes to These Terms

We may update these Terms where reasonably necessary to reflect changes in:

• our services;
• store functionality;
• legal requirements;
• payment methods;
• fulfilment practices; or
• business operations.

Updates will be published through windsorstoreax.shop.

Material changes will apply prospectively to the extent required by law and will not be used to remove rights already accrued under an existing order.

31. Governing Law

These Terms are governed by applicable laws of Australia, including Commonwealth legislation, together with applicable state or territory law determined according to relevant legal principles.

Nothing in these Terms restricts any right a consumer may have to bring a claim before a court, tribunal, regulator, or other body where applicable law permits.

32. Contact Information

Questions about these Terms of Service may be sent to:

windsorstoreax.shop
Email: info@windsorstoreax.shop